The skill everyone writes on the resume, but know nothing about!

Conflict Resolution!! Conflict is a state of disagreement between two parties or two ideas because of differences in standpoints, values, personalities or principles. Wherever there are people, a conflict arises, conflicts are almost inevitable and thus require management by a neutral body. Conflicts not only leave two parties feeling adverse but is also a process of creative learning, evolution and development. When it comes to personal relationships, people indulge in conflict resolution to promote a sustainable relationship by strengthening the bond.

The fact of a workplace is that one can avoid conflict but not escape it. Before an issue vents out into hostility, the conflict should be controlled at the exact time of event.

The Method

1. Awareness: this involves coming to the realization as to what negative emotions exist in the current state of conflict. There are various indicators like one party trying to dominate the other or if one party is constantly giving negative feedback or no feedback at all.
2. Self-Preparation: this stage involves assessing your desired outcomes and developing a plan of action to achieve it. The word self in this step is very vital as you yourself take the responsibility of the negative emotions that you’re dealing with and then decide what you want to achieve from resolving the conflict. For example, you are in a room with another person and you want to turn the air conditioner on while the other person does not, how would you tackle such a situation?
3. Conflict Reduction: this involves reduction in the negative emotions by allowing the disputed parties to settle the conflict. Empathy plays a vital role.
4. Negotiation: It is a bargaining process where both the parties communicate to get what they demand. If you deem fit, bring up the source of discomfort as it will allow the other party to understand your view point with clarity.

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